Orders placed before midday will be dispatched the same day where possible, while orders placed after midday will be sent the next working day. Please note that we do not dispatch on Saturdays, Sundays, or Bank Holidays, and during busy periods such as sales, dispatch may take longer—we will notify you if a delay of more than three working days is expected.

All returned items must be unworn, in their original condition, with packaging and labels intact. Damaged or altered items may not be accepted, and we reserve the right to charge for such goods.

Shoes should be tried on a carpeted surface, swimwear can only be returned if the hygiene sticker is intact, and earrings, beauty items, socks, and underwear are non-returnable.